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There is the burnout syndrome in the manifestation of high emotional exhaustion, high depersonalization and low personal fulfillment ( 1 - 4 ). The answers follow a five-point Likert scale ranging from 1 to 5 (from never to every day). These statements are divided into three dimensions: emotional exhaustion (made up of nine items), depersonalization (made up of five items) and personal fulfillment (made up of eight items). The MBI-HSS has 22 statements that comprise the frequency of feelings and attitudes towards clients and work. There are other assessment instruments, however, the MBI is the most used by the national and international scientific community, showing high reliability regardless of the sample ( 4, 7 ). There are currently three versions of the Maslach Burnout Inventory: the Human Services Survey (MBI-HSS), used for the health services the Educators Survey (MBI-ES), used in the educational area and the General Survey (MBI-GS), used for workers in general ( 8 ). With increasing interest in the burnout syndrome, other versions of this instrument have been developed ( 3 ). The three dimensions that make up the scale emerged from exploratory items collected from interviews with health care professionals, with the aim of reflecting on the experiences related to the phenomenon ( 1 ). The Maslach Burnout Inventory was developed in 1981, originally to be applied to human service professionals. It is characterized by emotional exhaustion (feelings of extreme tiredness related to excessive physical and emotional effort) depersonalization (negative attitudes in interpersonal relationships, marked by cynicism and disinterest) and low personal fulfillment (negative self-assessment of oneself, work ability, and to deal with other people) ( 1, 4 - 7 ). This is a psychological syndrome that develops in response to chronic interpersonal stressors in the workplace ( 1 - 3 ). Furthermore, it is relevant to develop analyses that prove that the items on a scale measure exactly what they propose. However, there is no Brazilian study that has investigated its validity in health teams from emergency services. An answer can range from "Never" to Every day.The Maslach Burnout Inventory – Human Service Survey (MBI-HSS) stands out as the most used instrument to assess the burnout syndrome and its configuration in three dimensions has been confirmed, worldwide, in different populations. Formatting for the ES is a 22-item survey which uses a 7-point scale for responses. This instrument is very similar to the HSS, expect that is specifically deals with educative administrative stress in relation to students. The MBI Surveys address three general scales: - Emotional exhaustion measures feelings of being emotionally overextended and exhausted by one's work - Depersonalization measures an unfeeling and impersonal response toward recipients of one's service, care treatment, or instruction - Personal accomplishment measures feelings of competence and successful achievement in one's work The ES evaluates three dimensions of burnout in education, including teacher, aides, and administrators. The MBI includes three questionnaires - the Human Services Survey, the General Survey, and the one this report is on, the Educators Survey. Summary: The Maslach Burnout Inventory (MBI) has been recognized for more than a decade as the leading measure of burnout, incorporating the extensive research that has been conducted in the more than 25 years since its initial publication.
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